Frequently Asked Questions

Answers to your most commonly asked questions.

I have no idea what I need for my house

Don’t stress, we can help, our trained staff will discuss with you the issues you need to cover, the look you are after and guide you through the options as painlessly as possible.

How long will it take to install my window coverings once I have ordered them?

We either custom make your order ourselves or order in from fellow Australian manufacturers so allow 4/6 weeks as a rule of thumb. Occasionally an order will come from overseas allow 8/10 weeks.

How do I clean my window coverings?

Plantation Shutters simply require a wipe over with a damp cloth sorts most cleaning issues. Venetians are fiddly which probably explains the decline in popularity. For fabric blinds, a regular dust with the brush attachment fixed to the vacuum cleaner works well and spot marks can be dabbed off with a baby wipe or gently rubbed with an art eraser. We recommend that curtains are taken to the dry cleaners to be cleaned but always check the care label first. Alternatively, contact a local cleaning company who will take away your blinds and return them fresh and clean – we recommend Amazing Clean.

How do Plantation Shutters open so I can access a window?

Most panels are installed so that they can move, nearly all are hinged so think “cupboard door”. Sliding or bifold systems will move to access windows.

I’m concerned about child safety...

So are we! We are very aware of the hazards surrounding child safety and window coverings and believe the less cords the better. Plantation Shutters and motorised blinds are great for children’s rooms. We like putting locks our aluminium plantation shutters so windows can be left open with no chance of escape. Blinds with chains and cords will always be fixed with child safety devices, no exceptions.

How environmentally friendly are your products?

There are a few layers to this issue, firstly resources used and waste produced in the manufacturing of our product.

Most of our work is produced locally in Newcastle, so only a small amount of packaging is required. It is also low impact from a transport point of view.
Our biggest seller is our Aluminium Plantation Shutters. Aluminium requires a great deal of energy to produce at first, however at least 70% of all aluminium ever produced is still in circulation because it is easily recycled using a fraction of the initial energy. Our factory at Cardiff produces very little waste because all offcuts are recycled – in fact we receive cash for our waste!

How do I organise the electrician to automate my blinds?

The motor for a blind sits in the tube of the blind, so you cannot see it. A short cable sits outside and when we install the blind we connect the short cable to a longer cable (we call this the tail) that the electrician has wired into your home. We supply the tails directly to the electrician or often the site manager earlier on in the process so he can wire them all up.

What is the difference between reverse and standard roll with roller blinds?

Standard roll is when the fabric feeds from the back of the tube and is close to the window, this gives better light block out and easiest access to the chain for minimal handling of fabric. Reverse roll is when the fabric feeds over the top of the roll, a great solution if window locks, bars or handles are in the way, and gives a self pelmeted finish to the blind. The negative is, access to the chain when retracting the blind and rubbing the fabric. We like the look of reverse roll and suggest automating this option.

Which side does the control bar go on a plantation shutter?

Either front or back, you choose. We use 2 control bars on Classic Aluminium Plantation Shutters for complete stability and many of our clients like the control bars facing inwards as the bars help to reduce the traditional light leakage around the gap between louvres and frame.

What do you recommend for sliding doors?

We’re a big fan of automated roller blinds for doorways as they are mostly tucked up out of the way, allowing air to flow from inside the house to outside. Automation removes the need for chains for an uncluttered look and are great where space is tight. However, if there are multiple issues to address such as privacy and heat, sliding plantation shutters are also a firm favourite. Designed so nearly all the weight is held by the pelmet system, we can eliminate floor tracks with a discrete floor guide.